Shipping & Delivery Policy

If you are unable to find the shipping information that you are looking for, please contact our customer service team for a fast and professional response.

In most cases, orders are processed and shipped within 24 hours. For additional options or custom rate quotes, please contact us directly.

Shipping Methods

Shipping options and rates are presented during checkout and are based on the cart content and the shipping destination. Common shipping methods are as follows:

• USPS Ground Advantage
• USPS Priority Mail
• USPS Priority Mail Express
• UPS Ground
• UPS 3 Day Select
• Ups 2 Day Air

Order Tracking

You will receive an email with tracking information after your order is placed and we have processed the shipment with the carrier.

UPS Shipments

Deliveries are made Monday through Friday only. Weekends and Holidays do not count as Business Days. If you need to schedule a Saturday delivery, please contact customer service. Please note that while Second Day Air is a shipping option available to Alaska and Hawaii, Second Day shipping cannot be guaranteed to all areas. Please contact customer service if you have questions about your shipping destination or transit times.

Return Shipments

Your satisfaction is important to Wilderness Archery. If we have made an error while fulfilling your order, please call or e-mail us immediately and we will do everything possible to correct the situation. Qualified items purchased from Wilderness Archery may be returned for a replacement item or refund within 15 days of delivery. All returns require a Return Authorization Number. The RA number must be printed on the outside of the return shipment. Please complete our online Return Authorization Form or call us at 916-630-8700.

International Duty and Import Taxes

Duties and Import Taxes are the complete responsibility of the customer and are not included in the purchase price of your order.

Domestic Claims for Damaged or Lost Shipments

For all shipments, we provide tracking information to ensure dependable service. USPS claims for lost packages require at least 30 days from the shipping date for the package to arrive, before any claims may be filed. We recommend that critical orders be sent via UPS whenever possible. If your order is missing anything or is damaged, please check the contents carefully and then inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt. If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local UPS or USPS service center for assistance in filing a claim. If your local carrier is unable to assist you then please call us at 916-630-8700. Please Do Not return the package to us until you have contacted UPS or USPS and received instructions on how to proceed. You may lose your right to file a claim. For further information on filing a claim, please visit UPS at www.ups.com or USPS at www.usps.com.

International Claims for Damaged or Lost Shipments

For all shipments, we provide tracking information to ensure dependable service. USPS claims for lost packages require at least 30 days from the shipping date for the package to arrive, before any claims may be filed. We recommend that critical orders be sent via UPS whenever possible.

If your order is missing anything or is damaged, please check the contents carefully and then inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt. If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local UPS, FedEx or USPS service center for assistance in filing a claim. If your local carrier is unable to assist you then please contact us. Please do not return the package to us until you have contacted UPS, FedEx or USPS and received instructions on how to proceed. You may lose your right to file a claim. For further information on filing a claim, please visit UPS at www.ups.com, FedEx at www.fedex.com or USPS at usps.com.

Free Domestic Ground Shipping

Free Shipping is offered to qualifying orders shipping to the US Lower 48. A “Free Shipping” shipping option will be offered during checkout. By selecting this option, the customer agrees to have their package shipped by a carrier chosen by Wilderness Archery. The customer cannot specify a carrier when they select Free Shipping.

Packaging

All orders are packed by hand into the smallest box or boxes that will accommodate the entire order. This helps us to keep shipping costs under control and provides additional savings for customers who use freight forwarding services.